pkluc Privacy Policy — How We Handle Your Personal Data

01 Introduction

This Privacy Policy explains how pkluc collects, uses, stores and protects the personal data of users who register and interact with the pkluc platform — including the website and mobile application. By creating an account on pkluc, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here.

pkluc is committed to handling your data responsibly. We only collect what we need, we protect what we hold, and we give you clear control over your own information. If you have any questions about how pkluc handles your data, contact the support team at [email protected] at any time.

02 Data We Collect

pkluc collects personal data in two ways — information you provide directly when registering or using the platform, and information collected automatically as you interact with pkluc.

Information you provide directly:

• Full name and date of birth provided during registration.
• Mobile number and email address used to create your pkluc account.
• Identity verification documents such as national ID card or passport, when requested.
• Mobile banking account details (bKash, Nagad or Rocket) used for deposits and withdrawals.
• Communications you send to pkluc support, including chat transcripts and emails.

Information collected automatically:

• Device information including device type, operating system and browser version.
• IP address and approximate geographic location at the time of login.
• Session data including login times, pages visited and features used on pkluc.
• Game activity data including bets placed, games played and transaction history.
• Cookie and tracking data as described in Section 6 of this policy.

03 How We Use Your Data

pkluc uses the personal data it collects for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account management: To create, maintain and secure your pkluc account, including processing login requests and managing account settings.
• Identity verification: To verify that you meet the eligibility requirements to use pkluc, including age verification and KYC checks required under applicable regulations.
• Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records in your pkluc account.
• Customer support: To respond to your enquiries, resolve disputes and provide assistance through the pkluc support team.
• Fraud prevention and security: To detect and prevent unauthorised access, fraudulent transactions, money laundering and other prohibited activities on pkluc.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where necessary to protect players who may be at risk.
• Platform improvement: To analyse how users interact with pkluc in order to improve the platform's features, performance and user experience.
• Marketing communications: To send you information about pkluc promotions, bonuses and new features — only where you have opted in to receive such communications.

04 Legal Basis for Processing

pkluc processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil the contract between you and pkluc — specifically, to operate your account, process payments and deliver the services you have signed up for.
• Legal obligation: pkluc is required to collect and retain certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: pkluc processes certain data — such as device and session information — on the basis of its legitimate interest in maintaining platform security and preventing fraud.
• Consent: Where pkluc processes your data for marketing communications or optional features, it does so only on the basis of your explicit consent, which you may withdraw at any time.

05 Data Sharing and Disclosure

pkluc does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Transaction data is shared with bKash, Nagad and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game providers: Where required to deliver a specific game, pkluc may share a session token or anonymised player identifier with the game provider. No personally identifiable information is shared with game providers beyond what is strictly necessary.
• Identity verification services: When you submit identity documents for KYC verification, those documents may be processed by a third-party verification service operating under a strict data processing agreement with pkluc.
• Legal authorities: pkluc will disclose personal data to law enforcement or regulatory authorities when required to do so by law, or when pkluc has a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal process.
• Business transfers: In the event of a merger, acquisition or sale of pkluc's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

06 Cookies and Tracking

pkluc uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how users interact with pkluc. Cookies are small text files stored on your device when you visit the pkluc website or use the pkluc app.

• Essential cookies: Required for the pkluc platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences on pkluc, such as your preferred language or display settings.
• Analytics cookies: Used to collect anonymised data about how users navigate pkluc, which pages are most visited and where users encounter issues. This data helps pkluc improve the platform.
• Marketing cookies: Used only where you have consented to receive personalised promotions from pkluc. You can withdraw this consent at any time through your account settings.

07 Data Retention

pkluc retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data governance policies.

• Account registration data is retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Support communications are retained for two years from the date of the last interaction.
• Game activity logs are retained for two years and then anonymised for analytical purposes.
• Marketing consent records are retained until you withdraw consent, plus one year thereafter.

When data is no longer required to be retained, pkluc securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Data Security

pkluc takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and pkluc is encrypted using TLS (Transport Layer Security).
• Personal data stored on pkluc servers is encrypted at rest.
• Access to personal data within pkluc is restricted to authorised personnel on a need-to-know basis.
• pkluc conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• Two-factor authentication is available for pkluc accounts and is strongly recommended for all users.
• pkluc maintains an incident response plan to address data breaches promptly and notify affected users where required.

09 Your Privacy Rights

As a pkluc user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the pkluc support team at [email protected]. pkluc will respond to all valid requests within 30 days.

10 Children's Privacy

pkluc is strictly intended for users aged 18 and above. pkluc does not knowingly collect personal data from anyone under the age of 18. If pkluc becomes aware that a user under 18 has registered an account, that account will be closed immediately and all associated data will be deleted, except where retention is required by law.

If you believe that a minor has registered on pkluc, please contact [email protected] immediately so that the account can be reviewed and closed without delay.

11 Updates to This Policy

pkluc may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or data processing practices. When material changes are made, pkluc will notify registered users via email or an in-platform notification before the changes take effect.

The updated policy will be published on this page with a revised effective date. Your continued use of pkluc after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using pkluc and contact support to close your account.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pkluc handles your personal data, please get in touch with the pkluc support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available in your pkluc account dashboard
• FAQ: /faq